Refund Policy

Monthly plans renew automatically at the price shown at checkout. Credit refills and legacy single-scan purchases are one-time payments. Charges are generally non-refundable after the included research credits have been used, subject to the exceptions below.

Lemon Squeezy acts as our merchant of record and processes payments, invoices, taxes, and approved refunds.

Cancel a monthly subscription through the billing portal in account settings before its next renewal. Access continues until the subscription ends. Refills do not renew, and completed reports remain in your account.

Monthly credits reset on the first day of each calendar month at 00:00 UTC and do not roll over. One-time refill credits do not expire. Refunded refill purchases have their credits removed.

If you believe a renewal was processed incorrectly, contact us promptly with the account email and invoice details.

We review requests involving duplicate or incorrect charges, verified billing errors, an unresolved service-access failure, or circumstances where applicable law requires a refund.

Completed usage, generated reports, account inactivity, a missed cancellation deadline, or a change in business needs generally do not qualify for a refund.

Email hello@reddkit.xyz from the address on your Redtail account. Include the invoice date, charge amount, and a short explanation of the issue.

Approved refunds are returned to the original payment method. Processing time depends on Lemon Squeezy, the payment network, and your bank or card issuer.