Refund Policy

Redtail subscriptions are billed in advance for the plan and billing period shown at checkout. Because paid access and analysis capacity are available immediately, charges are generally non-refundable once a billing period begins.

Lemon Squeezy acts as our merchant of record and processes payments, invoices, taxes, and approved refunds.

You may cancel through the billing portal in your Redtail account. Cancellation stops future renewals and normally leaves paid access available until the end of the current billing period.

Cancelling a subscription does not automatically refund the current billing period.

Subscriptions renew automatically unless cancelled before the renewal date shown in the billing portal. An unused subscription or a cancellation requested after renewal does not by itself qualify for a refund.

If you believe a renewal was processed incorrectly, contact us promptly with the account email and invoice details.

We review requests involving duplicate or incorrect charges, verified billing errors, an unresolved service-access failure, or circumstances where applicable law requires a refund.

Completed usage, generated reports, account inactivity, a missed cancellation deadline, or a change in business needs generally do not qualify for a refund.

Email hello@reddkit.xyz from the address on your Redtail account. Include the invoice date, charge amount, and a short explanation of the issue.

Approved refunds are returned to the original payment method. Processing time depends on Lemon Squeezy, the payment network, and your bank or card issuer.