Refund Policy

Redtail scans are charged once at the price shown at checkout. There is no automatic renewal or subscription. Because analysis starts after purchase, charges are generally non-refundable once the full report is generated.

Lemon Squeezy acts as our merchant of record and processes payments, invoices, taxes, and approved refunds.

A one-time scan does not renew and does not need to be cancelled. Your completed report remains available in your Redtail account.

Redtail does not currently sell subscriptions through this flow. Each additional scan requires a separate, clearly disclosed purchase.

If you believe a renewal was processed incorrectly, contact us promptly with the account email and invoice details.

We review requests involving duplicate or incorrect charges, verified billing errors, an unresolved service-access failure, or circumstances where applicable law requires a refund.

Completed usage, generated reports, account inactivity, a missed cancellation deadline, or a change in business needs generally do not qualify for a refund.

Email hello@reddkit.xyz from the address on your Redtail account. Include the invoice date, charge amount, and a short explanation of the issue.

Approved refunds are returned to the original payment method. Processing time depends on Lemon Squeezy, the payment network, and your bank or card issuer.